FAQ
No, when purchasing on account, the buyer transfers the amount to PayPal's bank account.
Generally no later than 30 days after receipt of the order confirmation. This is based on the average delivery time of the item
PayPal carries out a risk assessment after selecting purchase on account. This may involve obtaining credit information from various credit agencies.
Yes, in this case the buyer can select another payment method accepted by you.
You as the buyer will only incur dunning costs if you are in default of payment.
No. A different delivery address within Germany is possible.
Buyer and seller remain contractual partners. The seller's claim against the buyer is assigned to PayPal.
Buyer and seller remain contractual partners. The seller's claim against the buyer is assigned to PayPal.
If you have transferred the invoice amount to our bank account by mistake, please contact us (Tel: 07721-9896-96 or email: service@oryoki.de ) and we will transfer the money back to you. We then ask you to make another transfer to the PayPal bank account. You will find the account information in the e-mails from PayPal relating to the order. Please also contact PayPal customer service (Tel: 0800-7234730) so that any dunning procedure that may have been started can be stopped.
In the event of an ineffective revocation, you as the buyer must bear the reminder costs. Please clarify with us in advance whether the late return will be recognized.
Unfortunately not. According to customs, no tax exemption is currently possible in such a case, as it is not a delivery "in personal travel".
Yes, of course. All products marked with the status 'In stock' can also be collected. At the moment, however, self-collection only works for telephone orders. Please note our opening hours below or contact us by telephone to arrange a collection date. You can reach us on 07721 / 9896-96.
Of course, we at Oryoki also offer our products to customers in Switzerland, provided there are no trade restrictions. It is possible that certain goods may not be imported into your country. Please contact your customs office for more information. We are not currently aware of any restrictions on goods from our range for Switzerland. Further information on shipping to Switzerland can be found here.
Foreign business customers will not be charged VAT within the EU if they provide a valid VAT ID for the delivery address. Please note that deliveries to Germany are always subject to VAT, regardless of the billing country. Deliveries to addresses outside the EU are always shown without VAT. You can create a business customer account for ORYOKI here. When registering, please be sure to enter your correct VAT ID, which will then be validated. You can also view and edit your VAT ID in your account.